Privacy Policy

Last updated: 29 September 2026

Rock & Roll Experience respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, how long we keep it and the rights you have in relation to your information.

1. Who we are

Rock and Roll Experience Limited
Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR

Company number: 08772661
Website: www.rockandrollexperience.co.uk
Email: info@rockandrollexperience.co.uk

For the purposes of UK data protection law, Rock and Roll Experience Limited is the data controller of personal information that we collect and use through this website and in connection with our services.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at info@rockandrollexperience.co.uk.

2. What information we collect

We may collect personal information that you provide to us when you:

• submit an enquiry through our website;
• contact us by email, telephone or other means;
• request information about one of our events or services;
• communicate with us through our website’s chat or messaging facilities;
• subscribe to receive marketing communications from us;
• enter into a contract with us;
• provide feedback; or
• otherwise communicate with us.

Depending on how you interact with us, this information may include:

• your name;
• your business or organisation name;
• your email address;
• your telephone number;
• your job title or role;
• your postal or business address;
• details about your event, including event date, location, number of participants and requirements;
• information contained in messages or enquiries you send to us;
• records of communications between you and us; and
• information necessary to provide our services and manage our relationship with you.

We may also automatically collect certain technical information when you visit our website, including information about your device, browser, IP address, pages visited and how you interact with the website.

3. How we use your information

We may use your personal information to:

• respond to enquiries and requests for information;
• discuss and provide our events and services;
• prepare quotations and proposals;
• arrange and deliver events;
• communicate with you about an event or booking;
• manage our relationship with customers and prospective customers;
• process payments and maintain business records;
• improve our website, services and customer experience;
• understand how visitors use our website;
• measure the effectiveness of our advertising and marketing;
• send marketing communications where we are legally permitted to do so;
• comply with our legal and regulatory obligations;
• establish, exercise or defend our legal rights; and
• protect the security of our website, systems and business.

We will only use your personal information for purposes that are compatible with the purposes explained in this Privacy Policy, unless we have a legal basis to use it for another purpose.

4. Our lawful bases for using your information

Under UK data protection law, we need a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases.

Contract

We may need to use your information to take steps at your request before entering into a contract with you, or to perform a contract with you.

For example, this may include using your contact details and event requirements to prepare a quotation or arrange and deliver an event.

Legitimate interests

We may use personal information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

This may include responding to business enquiries, managing customer relationships, improving our services, maintaining our website and systems, and keeping appropriate business records.

Consent

Where consent is required, we will ask for it before processing your information for that purpose.

For example, we may rely on consent for certain marketing communications or for the use of non-essential cookies and similar technologies.

Where we rely on consent, you can withdraw that consent at any time.

Legal obligation

We may process personal information where this is necessary for us to comply with a legal or regulatory obligation.

5. Enquiries and quotations

When you contact us about an event, we use the information you provide to respond to your enquiry and, where appropriate, prepare a quotation or proposal.

We may retain information about your enquiry so that we can follow up with you, maintain an accurate record of our communications and manage our business relationship.

If you decide not to proceed with us, we may retain relevant information for a reasonable period for legitimate business and record-keeping purposes.

6. Marketing communications

We may use your contact information to send information about Rock & Roll Experience, our events and services where we are legally permitted to do so.

Where consent is required, we will only send marketing communications where you have provided the appropriate consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at info@rockandrollexperience.co.uk.

Unsubscribing from marketing communications will not affect other communications that we need to send you in relation to an enquiry, booking, contract or other business relationship.

7. Website analytics

We may use analytics services, including Google Analytics, to understand how visitors use our website.

Analytics information may include:

• the pages you visit;
• how long you spend on pages;
• how you arrived at our website;
• your approximate location;
• information about your device and browser;
• technical information about your visit; and
• interactions with the website.

We use this information to understand website usage, improve the website and evaluate the effectiveness of our marketing.

Where analytics cookies or similar technologies are not strictly necessary for the operation of the website, we will seek your consent before using them.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to function properly, maintain security or provide services that you have requested.

Other cookies may be used for purposes such as analytics, advertising, marketing or understanding how visitors use the website.

We use Cookiebot to manage cookie consent on our website. Cookiebot helps us identify and manage cookies and allows website visitors to control whether they consent to non-essential cookies.

Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.

You can use the Cookiebot cookie settings on our website to manage or change your preferences. You can also change your browser settings to control or block cookies, although doing so may affect some website functionality.

Our use of cookies may change from time to time as we add, remove or change website services. Cookiebot may therefore update the list of cookies presented through our cookie consent mechanism.

9. Third-party services

We use third-party providers to help us operate our website and business.

Depending on how you interact with us, these may include providers of:

• website hosting and security;
• website forms;
• analytics;
• email marketing;
• website chat and messaging;
• advertising and advertising measurement;
• payment processing; and
• IT and technical services.

These providers may process personal information on our behalf where necessary to provide their services.

We take reasonable steps to ensure that third-party providers handle personal information appropriately and in accordance with applicable data protection requirements.

Where third-party services use cookies or similar technologies on our website, their use will be subject to the applicable cookie consent requirements.

10. Who we share your information with

We do not sell your personal information.

We may share personal information where necessary with:

• service providers who help us operate our website and business;
• technology and software providers;
• email and marketing service providers;
• website hosting and security providers;
• payment providers where applicable;
• professional advisers such as accountants, insurers or legal advisers where necessary;
• authorities or other organisations where we are legally required to do so; and
• other suppliers or event partners where this is necessary to provide an event or service you have requested.

We only share information where there is a lawful basis for doing so and, where appropriate, under suitable contractual or other safeguards.

11. International transfers

Some of the technology and service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection in accordance with applicable data protection law.

12. How long we keep your information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on the type of information and why we hold it.

For example:

• enquiry information may be retained for a reasonable period after an enquiry so that we can manage follow-up communications and maintain appropriate business records;
• customer and booking information may be retained for as long as necessary to manage the customer relationship and meet legal, accounting and contractual requirements;
• marketing information will generally be retained until you unsubscribe or we determine that it is no longer appropriate to retain it; and
• technical and analytics information will be retained in accordance with the relevant provider’s retention settings and our own requirements.

We may retain certain information for longer where this is necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

13. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no website, online service or method of transmitting information over the internet can be guaranteed to be completely secure.

14. Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how we use your personal information in certain circumstances;
• object to certain types of processing, including direct marketing;
• ask for your information to be provided to you in a portable format in certain circumstances; and
• withdraw consent where we are relying on your consent to process your information.

These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.

If you wish to exercise any of these rights, please contact us at:

info@rockandrollexperience.co.uk

We may need to ask for additional information to confirm your identity before responding to a request.

We will normally respond to a valid request within the time period required by applicable data protection law.

15. Your right to object to direct marketing

You have an absolute right to object to the use of your personal information for direct marketing.

If you no longer want to receive marketing communications from us, you can unsubscribe using the link in our marketing emails or contact us at info@rockandrollexperience.co.uk.

16. Children

Our website and services are primarily intended for businesses, organisations and adults arranging events.

We do not knowingly collect personal information directly from children for marketing purposes.

Where children participate in events organised by a school, organisation or other customer, the relevant organiser is responsible for providing any necessary information and permissions relating to participants.

17. External websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of external websites.

We recommend that you read the privacy policy of any third-party website you visit.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

We will review this Privacy Policy regularly and update it where necessary.

19. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to complain to the UK’s data protection regulator:

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

The ICO is the independent authority responsible for upholding information rights in the UK.

20. Contact us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise one of your data protection rights, please contact us:

Rock and Roll Experience Limited
Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR

Company number: 08772661
Email: info@rockandrollexperience.co.uk
Website: www.rockandrollexperience.co.uk

Last updated: 29 September 2026